Policies & Procedures

The Levin Jewish Community Center is open to the entire community. We do not discriminate on the basis of race, color, religion, sex, origin, age, veteran status, disability, family structure, or sexual orientation. We are committed to providing an environment where all are welcome.

Membership Terms and Payment Information

  • All memberships, except for Summer Membership, are valid for 12-months beginning on the date of enrollment.
  • Payment may be made 12 months in advance by check or credit card. Payment may also be made monthly with bank or credit card debits.
  • A one-time initiation fee will be paid with membership application.
  • We are not able to send monthly bills for membership dues, nor do we accept monthly checks.
  • Memberships are non-transferable, and refunds are not issued for non-usage of the facilities.
  • Memberships may be cancelled or suspended in cases of conduct which are determined to be contrary to the interest or purpose of the JCC.
  • Membership dues are subject to change at any time. However, with your 12-month membership agreement, your dues are locked in for the membership year. New rates will be communicated to members with their renewal notice (see Membership Renewals)

Membership Renewals

For convenience, memberships will be renewed automatically each year unless members choose not to renew. Members who pay annually will receive a written reminder of renewal 30 days in advance of the renewal date.

Membership Cancellation Policy

A member can cancel his/her membership before the end of the 12-month term with 30 days written notice.

Membership Extended Absence

If a member needs to go on an extended absence from the JCC during the membership 12-month term, their memberships can be put on hold for up to 4 months. Please arrange a meeting in advance with the Membership Director, 30 days in advance if possible, and discuss if the reasons for the absence are geographical, economical, medical or other.

Program Registration Fees

All registration fees for programs, classes, camp, and events must be paid in full prior to or at attendance.

Membership Key Tags

  • Key tags (with bar coded membership information) are issued to all members. Please present your key tag when entering the JCC facilities, registering for programs, or purchasing guest passes. For nonmember program participants, registration receipts must be presented in order to gain access to JCC facilities. Key tags and registration receipts will be checked by our Welcome Center staff.
  • Should you forget your key tag, you will be asked to show another photo ID to enter the facility.
  • All members receive membership key tags at no charge. Please notify the Membership department or Welcome Center staff as soon as possible if your key tag is lost or stolen. There is a $5 replacement fee to reissue a membership Key tag.

Locker Room Guidelines

  • Please lock all personal belongings. Lockers with removable keys are provided for daytime use. Do not leave items in the lockers overnight. The Levin JCC will not be liable for the loss of personal effects and valuables of our members and guests.
  • Lock boxes are available in the Fitness Center for valuables.
  • Food and drink are prohibited in locker rooms.
  • Children over the age of 5 are not allowed into opposite sex locker rooms. A family changing room is available inside and large restrooms are available on the pool deck.

Fitness Center Age Requirement

Youth 16 and over are allowed to use the fitness facility.

Youth 13-15 years of age must successfully complete a youth fitness center orientation offered by the JCC Fitness Staff, and are allowed to use the facilities during designated times under parental supervision.

Unaccompanied Youth Policy

Member children ages 13 and older are permitted to be unaccompanied in the JCC facilities (including the pool area) without parental or adult supervision. Member children ages 10-12 do not need to be accompanied in the JCC facilities (with the exception of the Fitness Center) as long as a responsible parent/guardian is on the JCC premises. Each child must display his/her membership card at all times.

Unaccompanied youth are expected to display appropriate behavior: consideration of others, respect for the facility, and utilization of appropriate language at all times. If a child, 10 years of age or older, is not behaving in a respectful manner (as deemed by the JCC staff), a JCC staff member will contact his/her parent or guardian, asking them to promptly collect their child. Some examples of unacceptable behaviors include: destruction of property, excessive running through the halls, failure to follow JCC staff directives, rowdiness, and use of foul language. If a child is sent home, JCC privileges may be suspended until a meeting is convened with the parent or guardian.

Accessibility

The JCC is accessible to individuals with mobility impairments or other disabilities. Accessible features include designated parking spaces, wheelchair access to all facilities including pools, elevator, and accessible restrooms, locker rooms, telephones and drinking fountains. A pool access wheel chair is available.

JCC Reciprocity

If you travel outside of Durham-Chapel Hill, most of the JCCs across North America will honor your JCC membership for two weeks. We extend the same courtesy to out-of-town guests when they present a valid JCC membership card. Don’t forget to carry your membership key tag with you when visiting other cities.

Guest Policy

JCC Guest Philosophy: The JCC welcomes member’s guests to the facility. We recognize that sharing the JCC experience with occasional guests and friends is important to our membership.  Our goal is to balance this need while encouraging repeat visitors to join.

Prospective members: After taking a tour of the JCC, prospective members will receive a one-time complimentary Day Pass to try out the facilities.

All other guests: All guests need to be accompanied by a member when using the facility. Each year-round membership unit receives 3 FREE guest passes a year and each summer membership unit receives 1 FREE guest pass a year, after which they can purchase additional guest passes for $10/adult and $5/child age 12 and under.  The following limits apply:

Out-of-town guests: There is no limit to the number of visits/year, but we ask the members limit the number of guests per visit to 6. Out-of-town is defined as outside of Durham or Orange counties.

In-town guests: Children age 12 and under may visit up to 12 times/year.  Adults may visit up to 3 times/year.  Members are limited to bringing 6 guests/visit.  Please call the Membership Director if your number of guests exceeds this policy.

Drop In Classes:
Non-members may participate in the following classes without being the guest of a member: NIA, Tabata, Zumba, Yoga and pick-up basketball. Drop in rates and punch cards are available at the Welcome Desk.

 Returned Checks/Credit Card Denials

A $25 fee will be charged on returned checks, insufficient funds and credit card denials. Continued unsuccessful debits will result in cancellation of JCC membership.

Parking

Please park in designated areas only. Do not park along the entry drive or any other driveways.

Handicap spaces are available. Cars without authorized handicap identification may be ticketed. Please respect our members and guests who must use these reserved spaces.

Security

The JCC employs security personnel for your safety. Please obey all parking and speed limit policies. Report any suspicious behavior to JCC Staff.

The 15 mph speed limit on campus is strictly enforced! Rollerblading and skate-boarding are not allowed on the JCC campus.

Weapons are prohibited.

Kashrut Policy

An individual bringing in food to the Jewish Community Center for his/her own consumption is encouraged to abide by these Kosher Guidelines: please do not bring onto the JCC grounds food containing pork, shellfish, or foods that contain both dairy and meat products together.

Appropriate Attire

When entering the JCC building from the pool deck or other areas, please be sure to wear clothes and shoes. Also, please do not enter the building while wet, as water tracks on the floors may be hazardous.

Appropriate Behavior

Levin JCC reserves the right to revoke any membership in event of inappropriate behavior, failure to follow safety rules and/or disruptive behavior to members or staff. Membership is a privilege, which may be revoked with or without cause at any time by the Levin Jewish Community Center’s membership director or the CEO.

Program Refund Policy
Full payment must be received in order to reserve a space in any program. Requests for full refund must be received via email at least two business days prior to the individual class or the first class of the session. Written requests received via email at least one business day prior to the second class of the session will be eligible for a 75% refund. Refund requests made after this point will not be accepted, and no refund will be granted. There will be a 10% processing fee for all refunds issued. Refunds may take 5 –14 business days to be processed. The Levin JCC is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, travel, emergencies or other events beyond the control of the Levin JCC. All classes are subject to minimum enrollment. The Levin JCC reserves the right to cancel classes by refunding all fees where the minimum enrollment is not met. The Levin JCC reserves the right to close facilities for maintenance, change rooms for best utilization or substitute teachers when necessary. Programs such as Aquatics, Camp, events, trips and tours may be subject to their own cancellation and refund policies, which supersede those policies stated above.

Photographs

I/we also understand that photos may be taken of me or my family members that may be used in promotional materials, on the Levin JCC website, or on Levin JCC’s social networking pages.

Privacy Policy

The Levin Jewish Community Center has created this privacy policy to explain why we collect particular information and how we will protect your personal privacy within our website. The following discloses our information gathering and dissemination practices for the website located at the URL http://levinjcc.org.

In order to fully understand your rights, we encourage you to read this privacy policy, as well as our terms of use. From time to time, the Levin JCC may update this privacy notice. We will notify you about material changes in the way we treat personally-identifiable information by placing a notice on our site. We encourage you to periodically check back and review this notice so that you always will know what information we collect, how we use it, and to whom we disclose it.

Because we want to demonstrate our commitment to your privacy, this privacy policy notifies you of:

  1. What personally-identifiable information of yours is collected through the site
  2. Who collects such information
  3. How such information is used
  4. With whom your information may be shared
  5. What choices you have regarding collection, use, and distribution of your information
  6. What kind of security procedures are in place to protect the loss, misuse, or alteration of information under our control
  7. How you can correct any inaccuracies in your information

Questions regarding this statement should be directed to the Levin JCC by sending an e-mail to CEO. Please reference this privacy policy in your subject line.

What Information We Collect and How We Use That Information

Our registration forms require users to give us contact information that may include name, e-mail address, format preference (HTML vs. text), address, interests, and similar information.

Solicitation

As an integrated Federation, the Levin JCC shares member information with the Jewish Federation of Durham Chapel Hill and its umbrella divisions.  The Levin JCC does not and will not sell, trade, or share a donor’s/participant’s personal information with any other agency, partner or entity.

Internet Protocol Address

We collect an IP address from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our site, analyze trends, track users’ movements, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customized, personalized content. IP addresses are not linked to personally-identifiable information.

Use of Cookies

Our site may use cookies to enhance your experience while using our site. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular website, and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. All information provided to the Levin JCC is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is accessible only by certain qualified employees of the Levin JCC. Unfortunately, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.

Other Websites

Our site contains links to other websites. Please note that when you click on one of these links, you may enter another website for which the Levin JCC has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

Donor Privacy Policy

The Levin JCC does not and will not sell, trade, or share a donor’s personal information with any other agency or entity.

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